Associate Director of Digital Communications and Marketing

About CCH 

Chicago Coalition to end Homelessness (CCH) is a 44-year-old systemic advocacy organization. CCH develops campaigns and initiatives to address the causes of homelessness - lack of affordable housing, lack of access to health care and services and lack of jobs paying a living wage. We place much emphasis on organizing and developing leaders who have experienced homelessness to become spokespersons and leaders of our various initiatives. CCH does its work in accordance with its organizational values – centering people with lived experience, accountability & honesty, hope & joy, equity, and shared power. We recognize that homelessness is a problem that stems from systemic racism and that biases and prejudices are embedded in the fabric of society, and thus, also permeate organizations like ours. CCH is committed to advancing racial equity in the workplace, through the work of our racial equity committee, and through the campaigns and initiatives we choose.  

The Role 

The Associate Director of Digital Communications and Marketing is experienced in storytelling, branding, and design, with strong writing and editing skills and a keen eye for detail. They will provide support to CCH’s policy, organizing, and legal teams to advance advocacy goals while centering the voices of people with lived experience and work in partnership with CCH’s development department to achieve fundraising and engagement goals, while working to advance racial equity, They will help develop and execute the strategy and management of the organization’s website, social platforms, and email programs, and related priority projects in collaboration with the Director of Strategic and Policy Communications. 

Responsibilities 

Graphic Design / Visual Communication:   

• Maintain brand consistency across all platforms and materials. 
• Design and create collateral for organization, fundraising, events, and campaigns. 
• Design annual report, direct mail pieces, banners, brochures, flyers, posters, infographics, and other marketing materials.   
• Maintain photo and video library. 

Social Media:  

• Manage existing social media platforms and identify new opportunities to remain current with trends and best practices.  
• Create content for a compelling content calendar. 
• Lead social media strategies that ensure all content aligns with CCH’s mission, vision, advocacy, fundraising, and marketing goals. 
• Utilize content management platform (Sprout Social) to schedule content and manage engagement and analytics. 

Website:  

• Create and update content for CCH’s websites, including blog posts, story features, and program updates. 
• Utilize assessment tools such as Google Analytics to analyze website performance and identify improvements in user experience.  
• Email Marketing: Collaborate across departments to create email campaigns, including monthly e-newsletter, fundraising appeals, and action alerts 
• Work in collaboration with all CCH departments – CCH believes strongly in interdepartmental collaboration and expects all staff to work in close partnership with other departments at the organization.  

Qualifications 

Required 

• Demonstrated understanding of digital technology for communications, fundraising, and advocacy 
• Photography and videography capacities  
• Demonstrated ability to be nimble and responsive to changing communications needs in light of new threats and opportunities 
• Demonstrated ability to provide, receive, and act on feedback 
• Demonstrated understanding of how to use digital media to advance advocacy and organizing goals 
• Proficient in WordPress, MS Office, Google Suite, Sprout Social, Canva and Adobe Creative Suite 

preferred 

• Demonstrated ability to build relationships and work with diverse populations 
• Ability to work collaboratively in a team environment, in collaboration with all CCH departments—CCH believes strongly in interdepartmental collaboration and expects all staff to work in close partnership with the other departments at the organization. 
• Work to advance racial equity and dismantle systems based on white supremacy within  

area of expertise 

• Demonstrated ability to stay on task, meet deadlines and goals 

Preferred 

• Proficiency with Spanish 
• Knowledge of and experience with EveryAction 

Salary Range 

$70,000 -$73,000, (salary above the base salary is available if the candidate meets one or more of the following criteria – demonstrated second language proficiency ($1,000), lived experience of homelessness ($1,000), certification in racial equity work ($1,000). In addition, CCH provides excellent benefits; including health and dental, life insurance, disability insurance, 401K, four weeks paid vacation, student loan reimbursement, and a sabbatical program.      

Application Instructions 

Please send your resume, cover letter, and a sample of each of the following: writing, graphic design, and a social media post to hiring@chicagohomeless.org (PDF versions if attached) with the SUBJECT LINE: 2024 Associate Director of Digital Communications and Marketing. Portfolio and URLs are accepted. DEADLINE TO APPLY: WEDNESDAY, SEPTEMBER 25, 2024, by 5 P.M. CENTRAL. 

All employees should be up to date on vaccination series as indicted by the CDC. The currently approved vaccines under this policy are Pfizer, Moderna, and Novavax. No vaccine shall be designated unless and until it is fully approved by the U.S. Food and Drug Administration (FDA) or approved by the FDA for emergency use authorization. Fully vaccinated means at least two weeks after the final shot in the required timing and dosage (one shot for Johnson & Johnson, two shots for Moderna with 28 days between shots, and two shots for Pfizer with 21 days between shots). Prospective employees will be expected to comply with this policy within two months of accepting their offer of employment.  

Chicago Coalition to end Homelessness believes that personnel diversity is an organizational strength and recognizes and values the intersectional identities that staff members bring to our organization. We are enriched by the diverse experiences, beliefs, and ways of thinking that employees of different backgrounds bring.  

People of color and people who have experienced homelessness or poverty are strongly encouraged to apply. Fair consideration is given to all qualified applicants regardless of criminal record. CCH is committed to providing equal employment consideration without discrimination on the basis of race, sex, disability, religion, national origin, ancestry, military status, marital status, sexual orientation, gender identity, age or any other legally protected status.