Member Engagement Manager

Urban Design Forum seeks a Member Engagement Manager to recruit, steward, and mobilize our community of civic leaders.

About the Role

Urban Design Forum seeks a full-time Member Engagement Manager to recruit, steward, and mobilize our community of civic leaders working to build a better city. We believe this role is best suited for someone who is a compelling communicator, organized project manager, and passionate advocate for a just New York City. You will work closely with our executive director and director of member engagement. 

Your responsibilities will include:

• 30% Executive Support – Assist the Executive Director in member engagement activities, including scheduling meetings with members and stakeholders and preparing profiles on prospective donors.
• 15% Member Recruitment – With the Director of Member Engagement, work to cultivate, recruit and track members through outreach campaigns. 
• 15% Member Onboarding – Lead onboarding process and provide resources and information to ensure new members are welcomed and integrated into the community. 
• 20% Member Engagement – Serve as a primary point of contact for members, addressing inquiries, providing support and creating a sense of community. 
• 10% Database Management – Input member data in Salesforce CRM, track membership metrics and analyze data to inform engagement strategies and report on progress to senior leadership.
• 5% Communications – Highlight member achievements in newsletters and member spotlights in coordination with our Communications Manager. 
• 5% Event Planning – Plan and coordinate monthly “Office Hours” member events and networking opportunities led by for and with members. 

Who You Are

• Deeply committed to and passionate about addressing urban inequity.
• Broadly curious on issues of the built environment, including climate action, economic development, housing, mobility, public health and public space. 
• An excellent communicator with interpersonal and writing skills that can energize our partners and members.
• A strong project manager with high attention to detail. 
• Highly organized with a knack for time management on often overlapping projects.
• Proactive and resourceful problem solver.
• Excited about playing a critical support role to a team in order to expand our programs and impact in New York City.
• Familiar with event production, fundraising, and/or graphic design. 
• We expect that a successful candidate may bring 2-4 years of relevant work experience, but we are open to candidates with more or fewer years of experience who believe they fit the role.

We are an equal opportunity employer and are committed to attracting and retaining a talented and diverse team of professionals that resembles the city we serve. People of color, women, people who identify as LGBTQIA2S+, and individuals with disabilities are strongly encouraged to apply.

Employment data show that women and people from underrepresented groups apply to jobs only if they think they meet 100% of the criteria. If you meet many but not all the criteria and feel you may be a good fit for the role, we encourage you to apply.

Location & Schedule

Our team works together in our New York City-based office three days per week, and remotely two days per week. We also offer several weeks per year when everyone is welcome to work remotely. We host events on nights and weekends and offer flexible scheduling when staff are expected to work at those times.

About Urban Design Forum

Urban Design Forum connects and inspires New Yorkers to design, build and care for a better city. 

We are a member-powered organization of 1,000+ civic leaders committed to a more just future for our city. We believe the built environment—our neighborhoods, buildings, public spaces and infrastructure—shapes our city’s health, culture and economy. We bring together New Yorkers of diverse backgrounds and experiences to learn, debate, and design a vibrant city for all. 

Our programs are guided by the following values:

1. We believe the design and development communities must address enduring injustices in New York City, such as housing segregation, economic inequality, and environmental racism.
2. We believe New York should learn from international cities for pioneering and inspiring solutions to urban challenges.
3. We believe creating interdisciplinary cohorts of emerging leaders can empower more diverse civic leadership.
4. We believe government agencies should develop a long-term vision for the built environment, rather than achieve short-term wins.
5. We believe decision-makers must build with, and not for, traditionally disenfranchised communities–such as women, people of color, LGBTQ people, and people with disabilities.
6. We believe the public should be mobilized around the value of design in achieving equity, inclusion, and sustainability in the built environment.