Director of Business Operations

POSITION PROFILE - DIRECTOR OF BUSINESS OPERATIONS

kpCompanies is partnering with V3 Sports in seeking a dynamic and experienced Director of Business Operations to lead and manage the operational aspects of our organization. This role is pivotal in ensuring that our programs and services run efficiently and effectively, contributing to our mission of elevating our community through wellness, fitness and education.

Are you someone who thrives in an entrepreneurial environment, driven by mission, results, and community impact? Do you possess strong communication, administrative, and organizational skills, with the ability to maintain balance among multiple priorities? If you're innovative, detail-oriented, and looking for your next career opportunity, we'd love to learn more about you!

THE ORGANIZATION - V3 SPORTS

V3 Sports is a pioneering nonprofit dedicated to enhancing the North Minneapolis community through comprehensive health, wellness, and educational programs. Our state-of-the-art V3 Center provides accessible health and wellness options, creates job opportunities, and fosters community development.

Mission

V3 Sports mission is to elevate our community through wellness, fitness and education.

Vision

We are a model for communities and families to be thriving and well.

Values

Our values are: Service

Over- Deliver

Authentic

NoRthside

POSITION SUMMARY

We are seeking a dynamic and strategic Director of Business Operations to join our team. This role is pivotal in driving operational excellence, managing resources effectively, and leading a high-performing team to achieve our mission.

REPORTING STRUCTURE

The Director of Business Operations reports directly to the Executive Director and works collaboratively with other senior leaders to support the strategic objectives of V3 Sports.

JOB RESPONSIBILITIES

Operational Leadership

• Oversee the day-to-day business operations of V3 Sports.

• Develop and implement operational policies and procedures to improve efficiency and effectiveness.

• Monitor and evaluate the performance of operational processes, making recommendations and implementing for improvements as needed.

• Oversee relationships with key vendors, ensuring timely delivery of high-quality products and services.

• Negotiate contracts with vendors and service providers to secure favorable terms, cost savings, and value for the organization.

• Continuously evaluate vendor performance, making recommendations for improvements or changes as necessary.

Team Leadership

• Lead, mentor, and manage the operations team, fostering a culture of high performance and continuous improvement.

• Coordinate with department heads to ensure alignment of operational goals with overall company objectives, including but not limited to HR, Marketing, Sales etc.

• Provide training and development opportunities for staff to enhance their skills and knowledge.

• Assist in the coordination and execution of the organization's performance review process, ensuring timely and effective feedback is provided across all departments. Collaborate with team leads and HR to develop and implement strategies that enhance the overall performance management system.

• Ensure the efficient execution of administrative tasks such as scheduling, budgeting, and resource allocation, maintaining smooth and effective operations.

• Maintain accurate records and documentation for all operational activities.

• Facilitate regular meetings among organizational leaders to ensure effective communication and execution of strategic tasks and objectives.

• Creating, preparing and ensuring organizational leaders are meeting regularly to communicate actions towards stated goals.

Cross-Functional Collaboration

• Work cross-functionally with various departments to ensure organizational goals are met ensuring business functions are working together for the benefit of our clients, staff, programs and members.

• Facilitate communication and collaboration across departments to eliminate organizational redundancies.

• Lead initiatives to streamline processes and improve interdepartmental workflows.

Compliance and Risk Management

• Collaborate with Finance, HR, and other business functions to ensure adherence to all applicable regulations, industry standards, and company policies.

• Identify and mitigate operational risks to protect the company's assets and reputation.

• Maintain a safe and healthy work environment by enforcing standards and procedures.

Technology and Innovation

• Stay abreast of industry trends and advancements in technology to drive innovation within the operations department.

• Implement and leverage technology solutions to streamline operations and improve efficiency.

• Foster a culture of innovation and continuous improvement within the team.

Business Planning and Revenue Growth

• Develop and implement business plans that support the organization’s growth objectives and align with its mission.

• Collaborate with the leadership team to identify revenue-generating opportunities and create strategies to increase profitability.

• Monitor revenue streams and provide recommendations to optimize financial performance and sustainability.

Strategic Planning

• Collaborate with senior leadership to develop and execute operational strategies that support V3’s growth and expansion.

• Support the finance team in the budgeting process by aligning operational plans with financial objectives, while upholding and enhancing the company’s established budgeting processes and efficiencies.

• Identify and evaluate new opportunities for operational efficiencies and cost savings.

• Work with the executive team to refine and execute current strategic plan for operational growth and effectiveness.

• Lead, manage and present to board of directors special projects as assigned by the Executive Director.

QUALIFICATIONS

We recognize that skill sets can be a complex combination of experiences. Even if your background does not exactly match these requirements but you have a passion for our work, we would love to hear from you and we recognize the value of transferable skills.

Must Haves

• 5+ years of experience in operational management.

• Proven track record of managing complex operations and leading successful teams.

• Experience with budgeting, financial management, and resource allocation.

• Strong organizational, multitasking, and prioritization skills.

• Excellent interpersonal, written, and verbal communication skills.

• Proactive problem-solving and decision-making ability.

• High emotional maturity and discretion in handling confidential information.

• Resourceful team player with the ability to work independently.

• Proactive thinker, solution-oriented, and goal-driven.

• Outstanding judgement and initiative.

• Ability to analyze and make decisions but be able to pivot if it isn’t working in our environment.

• Ability to anticipate needs and issues.

• Ability to create and execute against organizational goals.

• Proficient in task organization and time management.

• Exceptional customer service skills.

• Flexible and adaptable to changing priorities.

Nice to Have

• Bachelor’s degree in Business Administration, Sports Management, or a related field.

• Experience in retail or membership-based organizations.

• Experience working with startups.

• Ability to do things differently, openness to innovation and new approaches.

Physical Requirements and Work Environment

• Work is normally performed in an office environment with frequent use of office equipment.

• Hybrid work environment with a minimum of 3 days in the office.

• Some travel may be required on occasion.

• Reasonable accommodations may be made to enable employees with disabilities to perform the principal duties and responsibilities for the position.

EQUITY AND SALARY DISCLOSURE

We believe in practices that create real equity and pay parity regardless of background or identity. We freely discuss compensation with all qualified candidates the first time we interview them. Saving the salary discussion for the first conversation allows us to understand the needs of each candidate fully and to ensure that qualified candidates, even those who’ve historically been overlooked and/or underpaid, don’t self-select out of the processes based on salary alone, as our experience and research suggest.

EQUAL-OPPORTUNITY EMPLOYER

V3 Sports and kpCompanies are equal-opportunity employers and all employees and applicants for employment are afforded equal opportunity in every area of hiring and employment without regard to race, color, ethnicity, religious creed, national origin, ancestry, sex, gender identity, age, disability, mental illness, sexual harassment, sexual orientation, genetics, military/veteran status, citizenship, arrest record, and any other legally protected characteristic.

All submissions are received in the strictest confidence.