Case Manager

JOB SUMMARY

Under the supervision of the Director of Housing, the Case Manager will build a consistent 30-person caseload from 3 sources: finding and staying engaged with unsheltered individuals on the HPL (Housing Priority List); homeless individuals who do not qualify for benefits and cannot be placed in a shelter; homeless individuals seeking help who are not in HMIS (Homeless Management Information System).

JOB DUTIES

• Embodies Eva’s Village’s core values, voice, and tone to provide an exceptional and effective experience for our clients, funders, employees, and volunteers.
• Performs all procedures accurately, completely, and efficiently for clients in accordance with The CAN guidelines.
• Provides outreach and engagement services designed to assist clients in accessing prevention, treatment, and recovery support services. 
• Responsible for securing and maintaining government assistance benefits, social services, unemployment, and social security cases when and where applicable.
• Responsible for assisting clients in obtaining their birth certificates, social security cards and judgment of convictions, etc. 
• Responsible for securing and maintaining client’s charity care when needed. 
• Responsible for securing temporary sheltering, and transitional, supportive, and permanent housing for clients. 
• Document all progress and services provided for the client thru HMIS.
• Maintains up-to-date client files. 
• Participates in program data collection and maintains program tracking mechanisms. 
• Verifies insurance benefits for clients for specific treatment and care options as needed.
• Coordinates claim submissions, follow up calls, and appeals for denied claims as needed. 
• Communicates with Parole, Probation, Drug Court, etc. when necessary.
• Contacts client and/or referring agency when clients miss their appointments and reschedules as deemed necessary. 
• Makes appropriate referrals based on the needs of the client. 
• Responsible for assisting clients with legal issues, scheduling fine payments, rescinding warrants, and rescheduling court dates where and when applicable. 
• Work within the community and serve as a liaison with outreach teams and other agencies.
• To increase the number of housing placements and/or stability among those(unsheltered) referred by NJ211 who are not eligible for social services benefits.
• Partner with Care Plus, Prevention is Key, City Relief, PATH, Catholic Family and Community Services, OASIS, New Bridge, Straight and Narrow, NJ Re-entry, New Destiny, St Paul’s CDC, CUMAC, 4Cs, St Joseph’s University Medical Center, Passaic County Board of Social Services, Project COPE.

QUALIFICATIONS

EDUCATION:  Bachelor’s degree in human services field with 1 year of experience working in case management.

 EXPERIENCE:        

•   Knowledge of the biopsychosocial disease model of substance abuse/ dependence and mental health disorders. 
•  Knowledge of prevention, treatment, and recovery support services resources available within Paterson and the Passaic County area. 
•  Understanding confidentiality rules and regulations related to substance abuse/dependence and mental health disorders prevention and treatment. 
•  Ability to speak, read and write English.
•  Must be able to work independently and complete assignments with minimal supervision.
•  Good interpersonal skills required.
•  Must maintain a professional demeanor and perform duties effectively in stressful/emergency situations.
•   Must be able to maintain objectivity and deal diplomatically with clients and family members.

Benefits:

Medical, Dental, Vision, Retirement Plan, Life Insurance, Paid Time Off