Director of Operations

Organization Overview: 

For over 35 years, the Legal Clinic for the Disabled (LCD) has worked to empower low-income people with disabilities and the deaf and hard of hearing in the Philadelphia region by providing free legal representation to overcome legal obstacles that would otherwise affect their independence, health, or quality of life. LCD is headquartered in Center City, and staff work directly with medical partners at multiple sites across Philadelphia through our Medical-Legal Partnership Initiative. Focused on addressing health-harming legal needs, our practice areas include family, housing, planning documents, public benefits, and social security law. In addition to our Medical-Legal Partnership Initiative, we conduct general telephone intake, hold Community Legal Outreach Clinics, and actively participate in the Philadelphia Eviction Prevention Project through our Housing Initiative. Last year alone, LCD served over 1,900 clients and more than 2,000 additional household members, furthering our mission to foster inclusion, independence, and justice for all. 

Position Overview: 

The Director of Operations reports to the Executive Director (ED) and is a member of the senior management team. They are responsible for coordinating the organization's administrative operations and providing direct support to the ED and Legal Director. In collaboration with the ED, the Director of Operations will develop and implement systems and procedures that increase organizational efficiency and streamline processes. They will also supervise the Administrative Assistant and undergraduate interns. 

Detailed Responsibilities: 

Data and Technology Management: 

• Oversee data management systems as determined by the ED and Legal Director, including data entry, collection, reporting, and outcome measurements; Ensure accuracy of all data 
• Manage LCD software, equipment, and IT; Serve as the liaison with outside IT vendors 
• Serve as the liaison with Jefferson/Magee IT to troubleshoot any IT or software issues 

Human Resources 

• Oversee recruiting and hiring processes 
• Manage staff onboarding and offboarding processes 
• Maintain staff PTO trackers 
• Update and oversee all safety and security procedures, including ensuring compliance with HIPAA, BAA, and partner requirements 
• In conjunction with the ED, conduct annual review of insurance policies and benefits plans; Liaise with health benefits broker and carriers 
• Work with management team on staff structuring and responsibilities as well as retention and recruiting priorities; generate offers 
• Ensure that all continuing education program enrollments are up to date 

Financial oversight: 

• Liaise with external accountant; Coordinate day-to-day finance operations, manage receipts and expense files; prepare and make deposits; Review monthly P&L statements 
• Manage the annual audit in collaboration with the external accountant and CPA 
• In conjunction with the ED and Board Treasurer, manage relationships with financial institutions 
• Oversee financial software and programs: 
  • Manage online banking 
  • Manage remote deposit scanner from bank 
  • Manage cloud-based platform for online hosting of financial books 
• Work with ED and external accountants to develop and present the organization’s annual budget, including analysis of prior year finances and collection of documentation 
• In conjunction with external accountants, oversee accounts payable and receivable processes 

Administrative oversight: 

• Supervise Administrative Assistant and undergraduate interns 
• Communicate and coordinate with Jefferson regarding office space and facilities management 
• Maintain general office staff list, directories, and standard operating procedures 
• Order and maintain office supplies, assist with office equipment repair, and ensure invoices are correct 
• Ensure that all business insurance policies are up to date 

Communications: 

• Ensure functionality and current content of website; Coordinate with Administrative Assistant and outside vendors on website maintenance 
• Oversee LCD’s presence on social media platforms and other communications vehicles 
• Ensure proper use of LCD branding 
• Develop and maintain LCD branded collateral materials 

Legal Clinic for the Disabled is an equal opportunity employer and encourages applicants from diverse backgrounds to apply. LCD does not discriminate in the selection of employees on the basis of race, color, religion, gender, sexual orientation, sexual identity, genetics, age, national origin, disability, or veteran status. In addition to federal law requirements, LCD complies with all applicable state and local laws governing nondiscrimination in employment.