Volunteer & Engagement Coordinator

We Love What Makes You Unique

Your perspective fuels our mission-driven work at United Way of Greater New Haven. We are committed to building a team that is inclusive across race, gender, age, religion, identity, and lived experience. As an organization, we are committed to addressing systemic racism and injustice in our community, our partnerships, and our practices.

Who We Are Looking For

Are you passionate about community building and bringing people together for good? Do you enjoy executing fun and engaging activities that will inspire members of our community to provide their time, talents, and resources to further our mission?

If so, our Volunteer & Engagement Coordinator position may be perfect for you! United Way of Greater New Haven is in search of a new Volunteer & Engagement Coordinator who will primarily help execute volunteer events within our 12-town service area, along with tabling at community events and providing additional support across the Marketing & Engagement team. This position will also help provide tech support for our new 30|30 Experience, a virtual financial hardship simulator.

What you’re great at:

• You are a great communicator and well-organized. At volunteer activities and tabling opportunities, you will be the point person for United Way. As part of this role, you will be expected to speak to groups of up to 25 volunteers and community members to share United Way’s work. You will help craft and send volunteer email communications, solicitations, and thank you cards.

• You are tech savvy. You are comfortable with technology and will use your skills to update volunteer postings on United Way’s website, manage volunteer registrations, and communicate with volunteers to share key details about each activity. You will help maintain an organized United Way volunteer database. You are comfortable using Zoom, can manage the backend of a Zoom meeting/webinar, and can help meeting attendees troubleshoot tech problems.
• You are comfortable with social media. We’re looking for someone who can navigate social media and highlight our volunteers’ impact on Facebook, Instagram, Twitter, TikTok, and LinkedIn. By showcasing our various volunteer projects, you will help raise community awareness and expand UWGNH’s reach.
• You’re a team player. The Volunteer & Engagement Coordinator will collaborate with different departments within the organization to develop new ways to partner with community organizations, local businesses, and individuals looking to give back to the community. As part of the Marketing & Engagement department, you will be a part of weekly team meetings and will report to the Volunteer Manager. And of course, there will be other duties as assigned.

What You Need

• Experience in event coordination, fundraising, volunteer engagement, community engagement preferred or 2+ years related professional experience.
• Excellent organizational skills and a sharp attention to detail. 
• Ability to manage many concurrent projects, prioritizing and planning for highest productivity.
• Skills to establish and maintain high quality relationships with a variety of stakeholders and create a consistent, positive experience for volunteers and organizations at every touch point.
• Experience connecting community outreach to fundraising success. 
• A positive, team-focused, can-do attitude with a commitment to excellent customer service.
• Comfortable speaking to groups. Experience working with volunteers preferred.  
• Video conferencing/ webinar tech support and set-up (particularly Zoom experience).
• Proficient with MS Office365, including Word, Excel, and Teams and demonstrated comfort in learning new software/ online tools as needed.
• Experience with CRM databases and online giving platforms; Salesforce experience a plus.
• Knowledge of various social media platforms including Instagram, Facebook, LinkedIn, TikTok.
• Experience with Canva preferred but not necessary.
• Ability to work with diverse staff and volunteers.
• Personal qualities of integrity, credibility, and dedication to the mission of UWGNH. 
• Valid driver's license and reliable transportation required.
• The ability to lift 40 lb. boxes to a height of 3-4 feet and load them into and out of vehicles as necessary for volunteer projects.
• Occasional evening and weekend availability required.

In accordance with organizational policies, this position requires a criminal background check as a condition of employment. United Way staff are currently working hybrid, this position is expected to work at least three days per week in our office in New Haven.

The pay range for this role is $42,000 – $45,000.

About United Way

United Way of Greater New Haven brings people and organizations together to create solutions to Greater New Haven’s most pressing challenges in the areas of Education, Health, and Financial Stability grounded in racial and social justice. We tackle issues that cannot be solved by any one group working alone. We operate according to these organizational values.

United Way is an Equal Opportunity Employer.

Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. United Way of Greater New Haven is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!

To apply: Careers | United Way of Greater New Haven (uwgnh.org)