Bilingual Care Manager - Part Time

Position Title: Bilingual Care Manager Part-Time

Department: Children & Family Services

Reports to: Senior Program Manager - Care Coordination

Location: 1757 Waller Street, San Francisco, CA 94117

ABOUT THE ORGANIZATION

Safe & Sound is a children’s advocacy organization working to prevent child abuse and

reduce its devastating impact on the child, their family, and our entire community.

We have been a pioneer in the field of child abuse prevention, working within San

Francisco for nearly 50 years. Recently, the organization has begun to expand its

impact working throughout the state of California.

Child Abuse is a complex problem, but a preventable one. Our data-informed

approach leverages three primary strategies: we empower children with knowledge

and confidence; we support families providing resources and skills; we activate the

community and the changemakers within it to create a thriving social safety net for

children and their families.

The organization has an annual operating budget of approximately $8 million and is

supported by approximately 70 staff, interns, and more than 80 volunteers. Safe &

Sound headquarters is located in a historic firehouse in the Haight-Ashbury

neighborhood of San Francisco, with a second office in the Bayview neighborhood.

Safe & Sound recently merged with The Center for Youth Wellness (CYW), a national

leader in the effort to advance pediatric medicine, raise public awareness, and

transform the way society responds to children exposed to Adverse Childhood

Experiences (ACEs). Founded by California’s first Surgeon General Dr. Nadine Burke

Harris, CYW has created a national call to screen, treat, and heal ACEs and toxic

stress.

More information is available at: www.safeandsound.org.

OVERALL SUMMARY

This position is responsible for providing direct care management services to families

enrolled in our Supportive Family Services Program through the Family First

Prevention Services Act (FFPSA). FFPSA was signed into law as part of Public Law

(P.L.) 115–123 and has several provisions to enhance support services for families to

help children remain at home, reduce the unnecessary use of congregate care, and

build the capacity of communities to support children and families.

The law enables states and territories to use funds for prevention services, such as:

● Evidence-based mental health programs

● Substance abuse prevention and treatment

● In-home parent skill-based programs

● Kinship navigator programs

In addition to providing direct care management to FFPSA families referred from the

Child Protective Services (CPS) hotline, this position will hold as the primary care

manager during our Parent Drop-In program, Family Events, and other Supportive

Family Services. This position is part-time and requires a degree of flexibility in work

hours due to the unpredictable schedules of families engaging in Safe & Sound

services. This position employment is contingent upon the availability of funding.

ESSENTIAL FUNCTIONS

Care Management

● Work with a caseload of 4+ FFPSA families at any given time

● Participate actively as a member of monthly Case Conference meetings and

attend monthly meetings accordingly

● Maintain regular contact and communication with Clinical Care Coordinators

and the Sr. Program Manager – Care Coordination.

● Collaborate with Clinical Care Coordinators and other service providers to

provide care management, information and referral to FFPSA families, in

keeping with their agreed-upon service plans.

● Provide time-limited supportive counseling, crisis counseling, and/or case

management to families, as needed

● Performs intakes for FFPSA referrals, making referrals, and providing drop-in

counseling during Parent Drop-in program

● Serves as Coordinator of the Day for the Parent Drop-In program as needed.

Provides oversight and coordination of the Parent Drop-In program, including

supporting other staff and interns providing drop-in services.

● Assists and supports our Parent Drop-In program as needed including helping

set up and break down.

● Coordinates family support center services including Food Pantry, Emergency

Needs Support, information and referrals.

● Attend, support, and supervise family events including holiday, seasonal events,

periodic workshops as well as educational activities (may require some evening

and weekends).

General Program Operations

● Keeps records of all services provided in compliance with legal, agency, and

funding requirements.

● Attends all other staff meetings and trainings as directed by supervisor

● Assist and participate in collecting and reporting data needed to follow

families’ progress toward outcomes.

Undertake other duties as assigned.

ESSENTIAL QUALIFICATIONS

● Proficiency verbal and written in Spanish Required

● Associate's Degree in counseling, psychology, social work or other related field

preferred

● At least two (2) or more years of relevant experience preferably in a non-profit

social service environment

● Knowledge of community resources in San Francisco, cultural competency

practices

● Previous experience working with youth and their families that are

underserved, marginalized and high risk with trauma histories strongly

preferred.

● Ability to build effective working relationships with staff, set clear

expectations, and provide both positive and negative feedback in a timely

manner.

● Ability to effectively collaborate with clients to complete assessments and

develop appropriate service plans that support their protective factors

● Ability to use both qualitative and quantitative data to inform service

planning and monitor client progress towards achieving outcomes/goals.

● Ability to work with diverse staff and client populations.

● Ability to prioritize work effectively in an environment with multiple

competing priorities.

● Ability to work tactfully and effectively with representatives of city agencies,

community-based organizations, and the community at large.

● Ability to operate within and lead a complex service delivery structure.

● Ability to handle crisis situations.

● Ability to use excellent time management and organizational skills.

● Ability to use computer skills: word processing, using digital recordkeeping

systems to collect and track data, and internet search capabilities.

● Demonstrated experience working with diverse cultural backgrounds.

PREFERRED QUALIFICATIONS

● Adhere to professional boundaries and standards. Understands and follows

basic ethics, values, and principles of case management regulatory practice.

● Experience using Salesforce, Google workspace.

POSITION SPECIFICATIONS

● Part-time 28 hours per week

● Non-Exempt.

● Position will be fingerprinted, E-Verified and reference-checked.

PHYSICAL REQUIREMENTS

● Typical Working Conditions

o Standard office as well as occasional playroom (supervise and care for

children) as requested.

o This position may require evening hours

o Travel within San Francisco

● Equipment Used

o Computer, phone, Office at Hands, fax, copier.

● Essential Physical Tasks

o Light lifting (lift, push, and pull up to 20 pounds unassisted on a regular

basis).

Contingent on Funding: This position is grant funded with an anticipated end date of

June 30, 2025. This position may be extended, contingent on continued funding

becoming available. The employee understands and agrees that their appointment is

contingent on availability of external funds.

The base salary for this position is $31.0097 per hour and is eligible for the language

premium. The language premium is $1,040 annually. This position is not eligible for

agency-sponsored benefits.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider all qualified

applicants with arrest and conviction records.

Safe & Sound provides equal employment opportunities to all employees and

applicants for employment and prohibits discrimination and harassment of any type

without regard to race, color, religion, age, sex, national origin, disability status,

genetics, protected veteran status, sexual orientation, gender identity or expression, or

any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting,

hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,

compensation and training.

The CFS team strives to cultivate a team that reflects the diverse population we serve

and thus strongly encourages diverse candidates from underrepresented

communities to apply, including but not limited to individuals who identify as

QT/BIPOC, those impacted by the child welfare/foster care systems, and public

benefits recipients.

Qualified candidates should submit a resume and a detailed cover letter to Human

Resources at employment@safeandsound.org.