Director of Homeless Programs

Job Purpose: The Director of Homeless Programs is responsible for developing, managing, and

evaluating programs to advance Friendship Service Center’s (FSC) mission, values, and strategic

objectives. Specifically, they oversee the organization's housing and homeless services. An

innovative thinker and visionary, they have experience in evidence-based practices, data-driven

programming, and building and implementing systems and processes. The Director of Housing

Programs plays a lead role in implementing FSC’s strategic plan, creating, and embedding a

Housing-first, trauma-informed, and harm-reduction model across all services, and ensuring the

integration and coordination of service delivery.

Duties and Responsibilities: The primary function of the Director of Homeless Programs is to

ensure quality service delivery to individuals and families experiencing literal homelessness

served within the homeless system program offered by FSC within the Central Coordinated

Access Network (CAN).

● Instill the mission of the FSC in your daily work: “Our work is love made visible”;

● Ability to work with diverse populations, individually and as a part of a team, with a

commitment to ending homelessness in our community;

● Working under the general supervision and the guidance of the Chief Executive Officer,

Director of Homeless Programs will lead the planning, controlling, and coordination of the

overall administrative, program management and policy formulation for all homeless

services programs operated by FSC;

● Provide Executive leadership in setting and implementing policy within the framework of

service delivery (including the delineation of scopes of services, allocation of resources,

grant commitments, etc.);

● Responsible for developing and implementing program plans, from program design and

statements of philosophy to systems of record management;

● Responsible for the oversight and monitoring of managerial homeless program staff and

ensures the efficient and effective implementation of homeless programs, including

empowering management to coach and support staff to success;

● Assist with preparing, recommending, and implementing an annual budget in

accordance with the Chief Executive Officer, Chief Operating Officer and Finance Director;

● Ensure compliance with all local, state and federal funders including client files, HMIS, and

reports;

● Lead the department in making quality hiring decisions, and ensuring the training and

mentorship of employees in best practices, policies and procedures;

● Represent FSC and its mission at community events, training, and meetings including monthly CAN Leadership and other statewide initiatives that drive holistic system

improvement.

Please note this job description is not designed to cover or contain a comprehensive listing of

activities, duties or responsibilities that are required of the employee for this job. Duties,

responsibilities and activities may change at any time with or without notice at the discretion of

the employer.

Qualifications/Requirements: To perform the job successfully, an individual should

demonstrate the following competencies to perform the essential functions of this position.

● 3+ years experience in planning, controlling and coordinating the overall administrative,

program management and policy formulation for the continuum of homeless services

FSC offers, managing decision-making processes, quality improvements, and program

administration.

● 5+ years experience leading, supervising, coaching, and developing a professional staff.

● Demonstrable experience providing managerial leadership in setting and implementing

policy within the framework of homelessness service delivery as well as providing overall

policy guidance, program objectives and changes in program emphasis.

● Ability to effectively communicate the agency’s mission orally and in writing with all levels

of stakeholders.

● Experience working with Strategic Plan and Program processes required. Master’s

Degree preferred.

● Maintain auto insurance minimum limits as follows – 1) single liability limits of $100,000

Bodily Injury Per Person / $300,000 Bodily Injury Per Accident / $50,000 Property Damage

OR Combined Single Liability Limit of $300,000 (this combines the bodily injury and

property damage into one limit per claim) and annually provide a declarations page to

the Human Resources department.

Physical Requirements: The physical requirements described below are representative of

those that must be met by an employee to successfully perform the essential duties of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform

the essential duties.

● The ability to safely operate a motor vehicle to transport oneself, others and program

supplies as necessary.

● The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift,

grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and

operate office equipment.

● The physical ability to move and lift light objects up to 30 pounds such as mail, supplies,

files, and equipment.

● The ability to operate office equipment requiring continuous or repetitive hand/arm

movements.