Director of Operations

Reports to: Chief Financial Officer

Location: Hybrid with 1-day/wk onsite in Easthampton, MA. Preference will be given to candidates within a reasonable commuting distance.

Travel: insert expected travel

Full-time: 40 hours/week

Compensation: 90-100k Annually

Position Summary

The Director of Operations is a key leadership role within our dynamic team, responsible for managing finance, HR, operations, IT, and special projects, while ensuring the seamless daily functioning of the Treehouse office. We are seeking an energetic professional who is passionate about our mission and thrives in a multifaceted role. The ideal candidate is a creative problem solver with a proven ability to handle a wide range of executive and administrative tasks, working both independently and as a strong team player. This role requires exceptional organizational skills, flexibility, and a passion for operational challenges in a collaborative environment.

In this role, you will collaborate closely with all organizational functions and teams, while actively engaging with external stakeholders. If you excel at optimizing processes, managing financial operations, driving strategic financial planning, and enhancing organizational efficiency—all while cultivating strong relationships across all levels—this is the opportunity for you!

Organization Summary

Our vision: Every child rooted in family and community. For 20 years, Treehouse has worked to transform child welfare. Treehouse is an award-winning, fast-growing nonprofit. We drive innovation at the local, state, and national levels to create better lives for children and youth who have lived in foster care.

Treehouse has gained national recognition for its innovative multigenerational community living model that addresses three critical issues: child welfare, vital aging and affordable housing. Three generations thrive in one intentionally designed neighborhood, supporting each other as community members with the help of on-site staff, programs and services: The needs of children who experienced foster care are met; Their foster, adoptive or kinship families get the support they need, while older adults find a new purpose as “honorary grandparents.” Our first neighborhood opened in Easthampton, MA in 2006. Treehouse at Olmsted Village in Mattapan, Boston will welcome members in 2028. A third affordable multigenerational community is being planned for Worcester, MA while national expansion plans are underway.

The Director of Operations will be responsible for the following:

Reporting to the Executive Director, the Director of Operations will lead finance, HR, and internal operations for the organization. This role also includes supporting the CEO and Director of Development, including assistance with special projects.

Finance:

• Collaborate with the Finance Committee, and Board Treasurer to develop the annual staffing plan and budget.
• Oversee accounts payable and receivable, vendor invoices and payments, payroll processing, and all insurance matters in partnership with the bookkeeper.
• Provide financial statements and reports as needed for staff, board, and committees; attend all Finance Committee meetings.
• Manage the audit process, including compiling required documents, assisting in reviewing audited financials and 990s, and coordinating communication with financial institutions.

Human Resources and Technology:

• Cultivate Treehouse Foundation’s values and vision within the organization.
• Enhance human resources functions, including training, development, compensation, benefits, employee relations, performance evaluation, recruiting, and compliance.
• Oversee onboarding of new hires and maintain personnel files according to HR standards.
• Manage and negotiate employee benefit programs, including health insurance, medical flex plans, disability insurance, and retirement plans.
• Assess and upgrade the technology infrastructure to support program and organizational growth; liaise with our IT consultant.
• Maintain software, antivirus renewals, email account information, and ensure secure and smooth employee transitions.
• Conduct Technology Security Audits as needed
• Participate in ongoing racial equity work with the Treehouse team.

Programs:

• Increase the effectiveness of key performance indicators and ongoing program evaluation.
• Strengthen relationships with program partners to ensure mutual benefit and support.
• Assist team leaders in program development and quality improvement to achieve organizational goals efficiently.

Board of Directors:

• Oversee support for the Board of Directors, ensuring all required documents are completed annually and that reports and materials are prepared for Board meetings.
• Coordinate logistics and materials for Board meetings, including communication with Board members and invited guests, in collaboration with the CEO.

Qualifications:

• Bachelor’s degree required or equivalent work experience 
• Minimum 4 years of experience in office/operations management, with a preference for nonprofit experience.
• Knowledge of accounting, data management, and administrative practices and procedures.
• Basic understanding of human resources practices and procedures.
• Proficiency in Microsoft Office, Google Workspace, Donor Perfect, and Salesforce.
• Excellent written and verbal communication skills.
• Strong organizational and planning skills with attention to detail.
• Ability to prioritize and manage multiple projects with tight deadlines.
• Dependability, flexibility, and creative problem-solving skills.
• Commitment to the mission of the Treehouse Foundation.
• Dedication to social change, with active participation in Treehouse’s racial equity work.

Valued Qualifications:

• Additional education and years of experience in related fields.
• Enjoys working on diverse projects in a fast-paced, supportive environment.
• Lived experience with foster care is welcomed.

Benefits & Compensation

This is a full-time exempt, benefited position. The annual pay range is $90,000-100,000, commensurate with experience. This position is hybrid, with 1 day on-site in our Easthampton, Massachusetts, office. 

We offer competitive benefits, paid time off package including 12 paid holidays, 3 weeks of vacation plus the last week of December off, and generous sick time and personal time. The position includes a generous benefits package of health, dental, vision, life, short-term and long-term disability insurances, and simple IRA retirement plan with 2% employer contribution. We offer flexible schedules and start and end times where possible. 

EO&D Statement

The Treehouse Foundation is proud to be an equal opportunity employer. We welcome team members from all backgrounds to join and enrich our team and we are dedicated to creating a culture where everyone can bring their authentic, original, and best selves to the work. We are stronger and better with you on our team! We welcome team members from all races and ethnicities, regions, countries of origin, gender identities, sexual orientations, abilities, and ages to apply, and encourage BIPOC Black, Indigenous, People of Color, women, non-binary, LGBTQIA+, and people living with disabilities.