Intake Paralegal (Housing Focus) – Client Intake Workgroup

POSITION: Intake Paralegal (Housing Focus) – Client Intake Workgroup

LOCATION: Ron Olson Justice Center

SALARY: $52,000k - $60,832.65k/annually DOE, with excellent benefits

AVAILABILITY: Immediately

APPLICATION DEADLINE: Continuous until position is filled

Are you interested in joining an organization dedicated to increasing access to justice while addressing systemic inequities among the most vulnerable members of the Greater Los Angeles area? If yes, LAFLA is the place for you!

The Organization: LAFLA is a nonprofit law firm that protects and advances the rights of the most underserved—leveling the playing field and ensuring that everyone can have access to the justice system. Celebrating 95 years of service to Los Angeles communities, LAFLA is the first and most experienced legal aid organization in Greater Los Angeles. LAFLA has more than 200 employees, including more than 100 attorneys, who provide free services and resources on a broad range of civil legal issues that impact healthy, safety, and self-sufficiency. Every year, LAFLA helps more than 100,000 people find their voice, regain control of their lives, and build a brighter future. Our unique combination of neighborhood offices, self-help centers at courthouses, and domestic violence clinics puts LAFLA on the frontlines in communities at the forefront of change. LAFLA also engages in impact litigation to help enact long-term systemic change—actively collaborating with a network of public and private partners to expand access to justice, identify needs in the communities we serve, and change laws and policies that adversely affect the underserved. For more information, please visit www.lafla.org.

LAFLA is currently accepting applications for the position of Intake Paralegal.

NOTE - All positions are subject to funding; ongoing funding or employment cannot be assured.

QUALIFICATIONS:

• A four (4) year degree or Paralegal Certificate

• One-year of relevant work experience preferred

• Experience interviewing individuals in crisis and/or assisting individuals who have low-income

• Some knowledge of Landlord/Tenant law preferred

• Excellent customer service, and written and verbal communication skills

• Self-motivated, organized, and ability to manage a high-volume caseload

• Comfortable with case management systems and other technology

• Bilingual in Spanish preferred

EXAMPLE OF DUTIES:

• Staff LAFLA’s legal advice line during intake hours, offering client-centered and trauma-informed assistance to clients facing housing instability.

• Interview, advise, and provide limited legal services to clients under the direct supervision of a licensed attorney.

• Document client eligibility, facts, and the legal assistance provided in an accurate, timely, and detailed manner.

• Respond efficiently to requests for legal assistance submitted via telephone, online intake, and walk-in applications.

• Conduct research related to Landlord/Tenant law, rental assistance programs, and other public services.

• Identify housing trends affecting low-income tenants.

• Assist walk-in applicants and cover the front desk, as needed.

• Contribute to the organization’s DEI plan and goals (via surveys, interviews, etc), supporting all DEI initiatives and helping to promote inclusion in a thoughtful way;

• To view LAFLA’s Commitment to DEI, please go to https://lafla.org/who-we-are/diversity-equity-inclusion-justice-at-lafla/

HOW TO APPLY - Please submit a cover letter and resume online to ciwgjobs@lafla.org. Include “Intake Paralegal – CIWG” in the subject line.

INTRODUCTORY PERIOD – A nine-month introductory period will be required.

AN EQUAL OPPORTUNITY EMPLOYER: Selection will be based solely on merit and will be without discrimination because of race, color, national origin, ancestry, ethnicity, citizenship, creed, sex, gender, sexual orientation, gender identity, transgender status, age, religion, genetic information, physical or mental disability, medical condition, military or veteran status, pregnancy, childbirth or related medical condition, marital or registered domestic partners status, or any other legally protected status.

The organization is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process or expect to require an accommodation if hired, please contact humanresources@lafla.org.

BENEFITS AND COMPENSATION – LAFLA offers a diverse environment with competitive compensation based on comparable public interest salaries. We also offer a generous benefits package for full-time employees including medical, dental, and vision for employees and dependents, life insurance, long-term disability and long-term care insurance, and 403(b) retirement plan. Employees may also qualify for bilingual supplements, law student loan reimbursements, and a cell phone stipend.